I have to admit that your customer service is well above the standard level that I've received from other aircraft businesses. I was expecting a "shrug of the shoulders" response regarding the limited two year warranty for a battery I purchased three years ago. What I was surprised to learn is that your company is more interested in supporting their client's than hiding behind a disclaimer. The EarthX customer service response, to my issue, was direct, quick and exceeded my expectations. I will continue supporting your products in terms of purchasing your products and speaking highly of the treatment received from your company. Keep up the great work. Jim C
When I called a real person picked up the phone when I had an issue with my battery. I then emailed your Warranty folks and everything was taken care of right away. I got a call right back, followed up by an email, with a replacement battery in the mail! That's Customer Service! I will now be getting an EarthX for my new Triumph. Thanks for an exceptional product and great customer service. Two things so rare these days.
Guy D., Lakewood, CO
Thanks a million for the "care package". It showed up this afternoon. The 36C was exactly what my 1190R needed, starter spins up like it should now - I should have bought this battery 3 years ago when I first got the bike. I appreciate your interest and help!
I have made 10 or 15 engine starts since installing the new EarthX battery last week. It is PHENOMENAL! It spins the engine over much faster and makes the engine starts much better.
Gary W. (in an airshow performance plane)
Thank you so much for the quick reply. You folks have the service side of this business down pat. I can't tell you how much it means to me to have been able to sort this problem out so quickly and painlessly. In my years in business I graded my trading partners by how well they performed when things went wrong more than by how often they went perfectly. None of us are perfect and that means mistakes will happen, things will go wrong. I find it a far better indication of character how well people perform when the chips are down. Your product is terrific, but your customer service absolutely rocks! Thank you again You now have a customer for life!
|My Aprilia Futura 1000cc V-twin doesn't like batteries recommended by the factory and when using them it struggles to start and usually kills them within 2 years. It also likes to leave me stranded costing $400 for tow trucks and the embarrassment comes free of charge. One of my co-workers is using your batteries for his airplane and recommended your batteries. At first, I cringed when I saw the price $260, I thought that it was way overpriced. But 3 years later, reliable starts even in the northeast cold weather......well....I guess you get what you pay for. Yes, it starts without issues. Your recommendation for theAaprilia 1000cc V-twins is for a ETX-18. I went one step up for the 20 degree cold weather starts. Thank you EarthX for putting out there a reliable and well made product. There are many people out there, including myself, that prefer American made quality products over cheap, inferior and sometimes dangerous batteries from overseas.
OMG!!! You sold me a battery for my RV-8A at the Northwest Aviation Conference in Puyallup, WA. I put it in my plane a few weeks ago but the weather did not co-operate until today. What a difference! My starter does not whine anymore and it cranks way faster! Also, I still have not lost that 10 pounds.
Thanks for a great product! I didn't know if it would be worth the price ---- IT WAS!
|Recently purchased and installed an ETX680C for my experimental plane. The 680C replaced a Ballistics Performance EVO2 battery. Your battery is FANTASTIC. There is an amazing difference in cranking performance--I can almost taxi my aircraft when just running the starter!
Questioned myself for buying such a costly battery, however it has been one of my best decisions. This battery has performed exceptionally well and I will continue to upgrade to these Lithium batteries on all of my sport equipment!
The weight loss on my bike was felt immediately. Feels like a have a smaller bike now. Still can't believe how light weight and strong starting ability. I'm thoroughly impressed. Hope it can hold out for the long run. Very happy so far. Install took a little TLC by bending some loop connectors but battery fit like it was custom made for my bike.
By changing to this battery in my airplane, I shaved 10 lbs off the forward area and gave myself a far better battery. Easy fit too.
Twice the CCA's at less than 1/3 the weight. Great product and great company!
Purchased the ETX900 for my 3300 Jabaru aircraft engine in my Zenith CH750. The new battery spins the engine significantly faster, allowing for starting the engine without preheating every time (anytime it was below 60 degrees F) What a difference it made and saved me just over 10 pounds. It's worth the price.
After flying all weekend I must say I am impressed with this battery (ETX 900). My Odyssey PC 925 always worked well until recently with 4 years of use it started turning the prop a bit slower each time during start.
Your ETX 900 turned my engine and prop (IO-360, C/S) faster than I've ever seen during start. Because of that, warm starts don't even bother me anymore because the engine always fires within 1-2 blade tracks. When you are in a 16 ship formation you can't have all the other planes waiting for you to crank a hot engine.
Although a bit more expensive than the competition, the saying "you get what you pay for" is very appropriate in this case. My compliments on a great design.
Greetings from St Louis,
> I just purchased and installed an ETX 900 in my Vans RV-4. I have an IO-360 engine with a constant speed prop so I need some good cranking amps. Due to weight and balance considerations the battery is mounted just behind the back seat in the baggage compartment. The previous battery was an Odyssey PC925 coming in at a whopping 28 lbs!
> By switching to the ETX 900 I instantly gained about 23 pounds which allowed me to install a 5 gallon smoke system in the same area. The battery turns the prop ridiculously fast, I have never seen it move so fast on a start before.
Since receiving the EARTHX battery. . .moments before I left for a Mid-East Hare Scramble. . .I have climbed from 188th up to 38th overall finish.
Your product lightened my gas bike. . .made it start better and faster. . .and my clutch went out the first race with the EARTHX. . .and I would have fried any other battery. . but it started and started. . all the way to the end. .allowing me to beat my nemesis by 3 seconds. . .
Great work. . what a product!
CEO Snowshoe Publishing
I purchased an ETX900 for an experimental aircraft. For 3 days I cranked on the motor and finally figured out I had a broken wire which stopped the engine from starting. The battery turned the engine over without hesitation and never needed charging. I was impressed with the performance of this light little battery!
After that experience, I purchased several more EarthX batteries. I replaced two 70 pound marine batteries in my jet boat which is powered by a 350 Chevy engine with 2 ETX900 batteries. It turns over faster than if ever did with the marine batteries and starts sooner than it has ever done! All this and losing 130 pounds in the stern of the jet boat.
I then replaced the battery in my Honda 4wheeler. This Honda is an older model and hart to start. It now starts in less than a second using the ETX36D battery.
Capitalizing on success, I replaced the battery on my Craftsman riding lawn mower which never started without a jump from a battery booster since I purchased it. Now this lawn mower starts instantly with an ETX36D and doesn't have to be jumped anymore.
My wife has a Kawasaki Ultra LX jetski which had dead battery problems. I put an EarthX in it and now it starts instantly.
My son has a KawasakiZ1000 and I purchased the ETX18F for this bike because his battery wouldn't hold a charge and this solved his problem.
I will be purchasing another EarthX battery soon for my four seat Dune Buggy. Thanks for inventing such a great product.
Wow what a great customer service ! Your response was so fast and helpful.I always liked the performance and the quality of your battery, but now i really love your customer service ! Thank you so much i’m an happy customer !!!
EarthX, I’m speechless. Please let me know how I can sing your company’s praises most loudly. I can’t recall ever having such prompt and wonderful customer service!
I have been enormously pleased with the battery. It is light years more powerful than the lead acid OEM battery.
Hi there – thought you might like to have a picture of our Glasair Sportsman for your website. We’re happy ETX680 users. Can’t get over the cranking power from such a small and lightweight battery – awesome.
Thank you EarthX,
I have, and will continue to recommend EarthX batteries to my friends and colleagues. Its not always about the point of sale, but how you are treated after the purchase that is equally important . This company has a firm grasp of this and I thank you!
The battery arrived last Wednesday here in Australia and has since been installed in my 990 KTM bike and everything works as it should. The starter motor has never cranked so strongly so I am one happy camper! As for your customer service you have gone above and beyond and I'll definitely buy my next motorcycle battery directly from you. Cheers Mark T.
You guys are Awesome. You guys are great. Your customer service is really appreciated. Your product, although I have already done so, will be promoted highly among my off road riding friends and family.
By the way, your batteries are AWESOME. I've probably accumulated an hour of cranking time with all the troubleshooting, timing, and tuning...not to mention all the gear swinging and running of avionics while I sit there endlessly programming things. They ROCK. I never have to worry or think about them--they just work perfectly.
Best customer support/service in the market. Prompt precise response to my questions and solutions to my problem. My hat is off....Congratulations. Keep up the good work. I waited 6 months to use the little ETX12B until my lead acid battery died and when it finally did, I replaced it and my bike's motor started like nothing!
EarthX, thank you so much for all you all your help.Received the battery today, installed it in my quad turned the key fired right with a roar.Customer service is paramount in keeping your customers happy. You went beyond the call. Kudos to you.Will highly recommend your product to my friends who have bikes n quads thank you again. Peter
I received the ETX18B for our trip, which was 3,300 miles and great! The battery worked flawlessly. Thanks again. I will recommend EarthX to all my friends.
Love your batteries have them in the airplanes and motorcycles, and I just love them.
I have used your batteries on several motorcycles and I love them. It is amazing how well they crank over the bikes and also how much lighter they are than the stock batteries. Just want to let you know.
I just recently replaced the Odyssey PC625 battery in my MXS aerobatic airplane with an ETX900. Wow, that thing is amazing! It turns over my AEIO-540 engine with 10:1 pistons much better than the old Odyssey battery ever did, and saves 10 pounds of weight (a big deal in aerobatic airplanes).”
Bought battery at Miami show for my 2014 Harley Ultra Glide limited. Never been happy with way bike starts so I tooka good battery out of the Harley and put your battery in last night. WHAT A DIFFERENCE. Starts like it should have along.
Just as an long term update, the ETX12B has been absolutely fantastic and OEM reliable. I've been running it for nearly a year now, with over 8000 miles. From being 1000+ miles from home, going through a hurricane, to 20deg mountain tops, heated grips blasting. This little guy has never even thought about letting me down. Heck, the bike after sitting for 2 months cranked right up in 25deg weather! Anyways, the DIY thread I made for it on the S1000rr forum has gotten praise and 3000+views, so expect sales to increase if they havent already, from the S1000rr community. http://www.s1000rrforum.com/forum/s1000rr-hp4-do-yourself/71842-earthx-1-3lb-lithium-battery-install-review.html
Earthx is my new favorite battery supplier. I just put it in my bike and went for a test ride and it was noticeable more powerful!
Ok riding season is coming to a close so far battery has been excellent. So good even that last week average temps in the 30’s and rain and my riding buddy and his bikes battery was all it could do to start the R1150GS and mine just started right up. I gave him your contact info he should be contacting you in the next couple days to get one and ETX36D. Again thanks for the great product.
All my motorcycles have the Earthx 12A and I'll keep buying them because I like them a lot. Also I do recommend them to others also and many of my friends bought some.
I received my new EarthX Lithium battery ETX12A (1.4 lbs) that replaced a stock Yuasa Lead Acid battery YTX5L-BS (4 lbs) from my 2013 KTM350XCF dirt bike. The EarthX battery was very simple to install, all of the hardware was included, and my KTM started stronger and quicker than before. On top of that, it is American Made with a fantastic warranty should anything go wrong.
Thank you EarthX.
Earlier this month I had a charging system failure which, of course, caused me to drain the battery. I've always heard from others who have run other brands of lightweight batteries (particularly LiFePO4) that once this happens, the battery is done. However, after reading the manual and recharging the battery to 13.38V, it has been holding charge and starting the car without hesitation. I credit this extra durability to the high tech battery management system that EarthX uses. Needless to say, this easily justified the additional initial cost over competitors now that I don't have to replace it. Thanks EarthX!
Thank you for the awesome battery you sent me on Saturday!! I was able to get into the 1st corner in 2nd and was leading by 4th corner. I also won the Pro/Overall for the weekend, so pretty pumped. This put me in a tie for the Championship for the season with 2 races left.
I did a lot of research on Lithium batteries before choosing EarthX and always felt I had made the right choice. I have recommended your batteries to many others based on their technical excellence – now I will add your stellar customer service to the reasons for my endorsement.
Thank you for solving my runway issues with my plane. Your ETX36D turns the engine over like I never imagined it could and it also solved my low voltage issues I had while I was sitting idle on the tarmac. And it also took off 11 1/5 pounds off my plane as well! It is almost like magic in my plane. Very impressed.
I really appreciate all of your help EarthX, It is clear your company is a very well run company with the customer service and speed of response.
Thank you again!
I can't believe your battery isn't in every KTM, BETA, KAWASAKI, DUCATI etc. right off the assembly line and is only offered as an aftermarket choice. The benefits are many and it would definitely make me think the bike manufacturer is progressive in their thinking if they replaced that hunk of lead!
I am very happy to be able to buy a quality product from an American engineered company and I thank you for not just purchasing a battery in China, putting your name on it, and trying to sell it. Too many companies these days do just that....
Just wanted to say what a great product and service I have received from EarthX! Thank you. I own 3 batteries now and I think they are great.
I have been using EarthX batteries in all my KTM 350/450 race bikes down here in Florida and after a year of hare scrambles and enduro races. I can say I will never use another brand of batteries. I fully trust EarthX batteries will start my bike every single time. Never once has one had to be put on a charger and never has one failed to hold up to the sand, mud and heat Florida has to offer. Plus the customer service is second to none!! Great American company. I'm very proud to run EarthX batteries in all my bikes!
I contacted EarthX to inquire about the product warranty. In speaking with your customer service I was extremely impressed with the professionalism and willingness to help resolve my problem. Thank you EarthX for creating the best motorsports battery available and backing your innovation with the best customer service.
Tim W. - Denver, CO
I took my boat out yesterday and I wanted to report back to you.
It friggin' rocks! And yes, you may quote me on that.
It cranked my 40hp outboard over like nobody's business! I'll be taking the boat out again tomorrow and will report back about the 36c's performance after that.
You guys have saved me, at the absolute least, 20 pounds of dead weight in my little boat (probably more) and as I mentioned in our conversation about heading to Alaska this summer, 20lbs. is a very big deal when you're trying to get a small boat to plane on a shallow river.
My buddy initially told me about your batteries, and he swears by his EarthX. He's always saying how his has no problem turning over his 300-some-odd cubic inch high-compression airplane engine. He does trajectories at NASA so I figure he knows his engineering and if it's good enough for him, well, it sure-in-the-hell is good enough for me.
Thanks for the great battery! I look forward to many an easy start with my 36C.
(note from EarthX...this battery is only being used to turn the engine over, not as the main power source to run all the accessories)
Got my new battery for my project in the mail last week and love it. Thanks for taking such good care of us and I will pass along a good word. And will definitely call back if i need any more of your services.
Hi. I replaced a PC680 with a ETX36D I purchased in my Just SUPERSTOL with a ROTAX 912iS and a GRT glass panel. The GRT ENGINE display now works all the time and solved my voltage issues and I am delighted with your battery. Thank You, F. Soltis. ALASKA SUPERSTOL
Just don’t want to be that guy that is happy and keeps it to myself. So far I am exceedingly happy. No issues I am sure some of it is the rider but it has started with no issues down to 28 Degrees and after I left the key in the on position for about 20 min. I am pushing my buds (all GS riders) to invest in a good battery.
Just wanted to say thank you very much- your customer service is unmatched and I've been racing jet skis for 20+ years so thank you again!
It is a pleasure doing business with your company which seems to place a lot of value on providing service to customers, and your product is made in the US which is important to me.
You folks have a great product. I race hare scramble on a 450 KTM. Starts are a dead engine start. Starting the bike in gear can improve you position off the start. My previous race I was last off the start because my KTM wouldn't start in gear with the old Yuasa battery. This weekend I was in 5th after the 1st turn. Had no problem getting the bike to fire up in 2nd gear. It would be great if KTM would put EarthX batteries in all their bikes. I also have an EarthX battery in my 950 KTM and it fires that big twin up great!
My name is Steve and I purchased a EarthX lithium ion motorcycle battery for my 2003 Kawasaki ZR7S at the NYC International Motorcycle show in January of 2013. In October I put my bike in my shed and as you know the weather in New England was impossible. I did not have it on a charger. It just sat for 5 months. Last week I took the bike out and your battery did the job, The bike started right away!
I was totally pleased.
Yesterday I was up early, only 35 degrees! Time for heat! This in the past was a problem because the battery would first have to recharge before I would get heat. Not with the new EarthX, full power to start and full power to heat! No battery tender for me (I don't have electricity in my shed).
This battery (ETX18C) is really solid. After time on the shelf with no
maintenance it dropped right into the bike and it fired up in a fraction of a
second. Not only that but it saved 5 pounds of weight! (KTM 950 AdventureS) http://www.expeditionportal.com/gears/2763-earthx-lithium-motorcycle-batteries.html
Battery fits great...and really spins my prop! Much faster than the P680. (ETX36D)
Great customer service also.
Greetings EarthX Motorsports,
Thanks for taking the time to respond as it helped diagnose the issue with my Husky 310 and it turned out the fuel pump is very close to the radiator and it appears the heat causes it to seize over time. I'm even having less low RPM stalling issues (your battery could be helping here).
Anyway, I've been very happy with your battery and have been recommending it to my riding buddies.
I wanted to let you know that Tracy was great to work with and she really was helpful in answering my questions. And I received my battery in two days and couldn't believe how light it really was! I thought it was an empty box! Thanks again for the great service and it's nice to know there are companies out there that really care. Sincerely, Jon Cowley
Okay, I have to admit I didn't believe you when we met at the Toronto Snowmobile Show that your battery can sit an entire off season in my ATV and still have enough charge to start it in spring. Well, it's been sitting in my ATV out in the unheated shed, and I went to go start it after 6 months and it turned right over! Amazing! Thank you for such a great product!
I have used your ETX36C in my airplane for over a year now and wanted to say how much power it has for such a light battery. (3.5 pounds) I know many of my fellow pilots are using your batteries as well and we have all had great success with them. We thank you for making a product that isn't an anchor!
Thank you EarthX for making such a great battery for my 2014 Pro RMK sled. It is amazingly light, cranks over the engine wonderfully, and I have completely enjoyed using it this season in the abundant powder we had! I will be placing an order soon for more motorcycles as well. You have a very happy customer here!
Top quality product and even better customer service!
I had a problem with my EarthX battery which may be related to my motorcycle and NOT the battery but EarthX got me a new battery in the mail as soon as possible and will now test the old battery to see what happened.
That is service and standing behind your product!!
I can not tell you how pleased I am with your ETX12A for my KTM. It performs way above and beyond what it needs to do. I am 70 years old and I have never been more pleased with a product in my whole life! Thank you EarthX for making such a great product!
"I recently bought the 12v lithium battery for my
honda 500 cc atv and could not be happier. I initially thought I was getting
ripped off because I couldn't believe there was a battery in the box and still
be that light. I was amazed and so impressed I would love to get this type of
battery for my boat."
Just wanted to let you know that I have been testing the 36D in our shop Nytro.
All I can say is that I am impressed! The weight savings was noticeable and made the sled more balanced. Also more importantly we can put the cold start issue to rest. The battery has enough juice to turn the sled over on the coldest days. We cold soaked the sled outside for a few days and it cranked over as good as stock at -32*c. I would say it cranked a touch better than stock at these temps but motor was new with stock battery so it would be biased. Does not matter though as it works as it should.
Thanks for making a product that I can put my full name behind and endorse to sell. Have to say I was skeptical but not any more.
To all EarthXers... I would like to say how AWESOME your battery has worked. I tell everyone of your products great review. I have a KTM and now have no problems with cold starts or any starting. I am so impressed that I have just purchased 2nd for the Harley. You all are the best at EarthX. Anything I can do to help you sell or get the word out let me know.
Good Day...just finished installing my battery on my 1999 VT1100C Shadow. The battery terminal extensions were a God send! After connecting and re-checking clearance, I put the key in and was blown away by the power of the battery! I have never heard that engine spun to life that fast by any battery I have bought in the past. I have to tell you I was skeptical when I lifted the battery out of the box and practically flung it across the room because it was so light. I was thinking..no way....so far it is impressive....and riding season is upon us in Cali., the real test...I like putting new technology to the test...will let you know!! Blessings
Well after the race this weekend I am even more impressed. The temp was around 30 degrees in the morning and the bike fired right up. The battery had set since you shipped it with no charger being on it so that was pretty impressive since the stock one has never done that.
The race I did was a GP with a two Moto format. One of my classes was the second race while my second class was the last race of the day. So the bike sat in the cold between motos (temp never got about 40) and every time it fired right up.
EarthX, the battery works great, cranks over 124 S&S motor real nice. (ETX36D)
You will be delighted to hear after nearly a FULL year of using your batteries, there has not been a single problem. Doug Herbert was super impressed at Romaniacs last year. He left the bike to help someone up a really tough section. Electric Fan was running full on for ten mins, and after he needed to start 6 or 7 times to get up the section himself. Was super happy about your battery, he is renting a bike organized by me again for the special 10th Edition of Red Bull Romaniacs and specifically asked if I can get an EarthX battery for him and Sean Clarke. Both riding 2 stroke Husaberg Te300/250 cc models.
I was especially delighted when one bike I keep for ''Pro competitor rental only'' that was in storage for 7 months, early autumn to late spring, started second press of the e button. Now that's is super impressive for a dirt bike. Never seen that before !!
Your earthx battery has been also twice used by Paul Bolton of extreme hard enduro fame and has got him onto the podium twice.
I am a 53yr old Mechanical Engineer, and my old lead acid battery was failing in my 2007 Husqvarna 450SMR. I looked at your batteries, and also the "B" companies and the "S" companies. Selected yours, showed up at my door three days later, box was so light I thought it was empty.
Pulled out the old battery, added some of your sticky backed foam shims to my new EarthX battery, installed it in the bike, and the 11yr old boy and I jumped on the Husky first thing this morning, battery started the bike great, we flogged on it getting to his grandma's house (86mph two up on a single) all working perfect. I am a very satisfied customer. Thanks.
25+ years of off road racing, '04 Poland ISDE Bronze
My Buell XB starts immediately. It has never started w/o at least 2 attempts before. I am extremely pleased; worth the wait and expense no doubt!
Thank you again and I enthusiastically referred a Harley rider to you after hearing his woeful battery stories. Hope he follows up. Your loyal fan, Jim Griffith
(Purchased an ETX36C)
Thank you EarthX for the professional and awesome customer service and product. I have tried your competition and it did not perform as it says it will do but not only is your battery performance superior, it actually tested better than what you said it would do! Nice to have an honest company out there! (ETX24C)
I had no idea a battery could be so easy to install or turn my bike over so fast! And I love that I didn't have to go buy a special charger. (ETX12B)
I live in the far north and my ATV is my mode of transportation so reliability is very important. I use it year round and even have a winch on it. Your battery has performed better than I ever hoped, even in sub zero weather. (ETX36C)
Found your battery on the Super Cub forum and gave it a try. Not only does it weigh just 3.3 pounds, but in over a year now I haven't had a single issue with it. Thank you for making such a superior product. (ETX36C)
I know you designed your battery for motorcycles but I have been using it in my Fiat and it is amazing. How do you get so much power in such a small battery? (ETX36C)
Met you in Sturgis in 2012 and I have to admit, I was a bit skeptical that your little batteries could possible work in my Harley but I gave it a shot. I now have 5 of your batteries in all of my motorcycles and they work better than I could have imagined. Thank you. And you are right, why would you put acid under your butt? (ETX36C x 2, ETX24C x 2, ETX12A)
I met you at the Long Beach, California show for IMS and bought your battery for my BMW. Thank you for taking the time to explain how you are different and have the battery management system with your batteries and I haven't had an issue! I haven't even needed to put it on a charger yet. (ETX24C)
Battery arrived, right on time, as light as it is, it was a LOT easier working with your battery than the lead/acid cell it replaces.
Ok...got it hooked up, and cranked over. Bike started from cold, in less than a single revolution of the crank. In fact, the bike has never cranked so fast, or started so quickly. The headlight didn't dim when I hit the starter. Now THAT's some cranking power.
So, nicely done. If lifespan meets your claims, this will be a very nice conversion, indeed. And not having to screw with caps, and distilled water is a nice bonus.
Thanks, again. Transaction was pleasant, and the product on first blush exceeded expectations.
I'll be telling EVERYONE.
And I'm a broadcaster. I have a LOT of ears to fill.
Hi, I purchased an EarthX battery this summer for my Suzuki Kingquad 700. First, I want to say that the weight of your batteries defy logic! I wish the rest of the motorsports industry could reduce weight the way that you have. Second, my Kingquad has an aftermarket Copperhead ECU that requires slightly more starting power, and this has often caused starting problems for me. Your battery solved that problem immediately. I appreciate that your batteries are extremely low maintenance and doesn't require maintenance charging during long periods of inactivity. You have a great product.