Shipping
Orders will be shipped via Priority Mail, UPS, or FedEx at our discretion unless specifically specified by you by contacting us. Most orders will be shipped within 24 hours of placement.
Upon receipt of your order, please verify the packages are in good condition, unopened and undamaged by the shipper. Open the package and inspect all contents. If you received damaged product, please notify us immediately by phone (970) 674-8884 or by email (sales@earthxbatteries.com). Also, notify the shipper immediately. The shipper may request to see the condition of the package as delivered.
We do our best to ship the product as soon as possible and have it delivered to you in the time range the carrier estimates the delivery. Unless you have the product shipped guaranteed delivery, of which you will have to call us to arrange, (970) 674-8884, we can not guarantee the delivery in the estimated time frame. Carriers do not consider a package lost until after 15 days from the expected delivery date if it is a domestic USA shipment and 30 days if it is an international shipment. If you experience a delay in delivery from the expected delivery date, we do apologize for this inconvenience but can not file a loss claim until after the above time frame. If you need us to ship you out the product again within the 15-30 days after the estimated delivery time, we will charge you for the product and shipping and when the package is returned back to us or we are able to make an approved claim, we will refund you the charge.
INTERNATIONAL SHIPPING
Orders shipping outside the U.S.A. are typically subject to government taxes, duties and brokerage fees.
- Brokerage fees are levied by the shipping company (e.g. FedEx) to cover the cost of processing the package through customs.
- Taxes are sales/usage taxes levied by the destination country’s government. e.g. Sales tax, VAT, GST
- Duties are special importation taxes levied by the destination country’s government for particular classes of goods.
We ship from the United States with terms defined as “Free on Board (FOB), USA”. This means that ANY and ALL fees are your responsibility. You will probably be charged some mixture of customs fees (e.g. taxes, duties, processing fees, brokerage fees, etc.) upon delivery of your shipment. EarthX, Inc. has no control over these fees, nor any means to calculate them. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
If you refuse to pay the customs fees when your order arrives, the shipment will be returned to EarthX, Inc. and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. If you receive the shipment and refuse to pay the custom’s fees, such that we are billed by UPS or FedEx on your behalf, we will bill you for these fees directly.
100% Satisfaction Guarantee
EarthX, Inc., has a 30 day money back guaranteed for whatever reason as long as the product is in new condition and not damaged or used in any way. EXCEPTION IS STC KITS, we do not accept STC kit returns for any reason. Returned product after the 30 days is at the sole discretion of EarthX and must be authorized prior to return with a restocking fee assessed depending on the situation. Upon authorization from EarthX, Inc., you may return it for a refund minus shipping expenses. If you ordered the wrong product we also offer an exchange at your shipping expense. A restocking fee may be assessed – or refund entirely refused – in case the product or packaging is damaged, depending on severity.
All returns will require approval from EarthX by contacting us at (970) 674-8884 or sales@earthxbatteries.com. In your email please include the following;
- Proof of purchase within the 30 day return period (i.e. sales receipt, invoice, credit card statement).
- EarthX model number.
- Reason for return.
- Contact information: name, shipping address, phone number, and e-mail address.
Warranty Returns
All our batteries are warrantied to be free from defect in materials and workmanship. We will repair or replace any battery that fails to perform as specified within the warranty coverage period. The Warranty period begins from the date of purchase with original receipt, or, if no receipt is available, from Manufacturer’s production date as stated on the battery. Warranty returns will require authorization and you must submit the warranty form located under the customer service tab.
Batteries determined to meet the conditions of the warranty will be replaced with a new battery and we will ship back to you if located in the USA. Outside of the USA the shipping is the responsibility of the purchaser. This warranty shall not apply if the battery has been subject to misuse, negligence or accidental damage. If the warranty has been voided, you can choose to pay shipping to have it returned to you.