EarthX Lithium Battery Warranty Terms and Conditions
EarthX, Inc. (Manufacturer) warrants its ETX-Series lithium batteries and the EarthX Jump Pack to be free of defects in material and workmanship for a period of two years. EarthX, Inc. warrants the ETZ-Series to be free of defects in material and workmanship for a period of 1 year. A dealership/OEM/retailer is not authorized to issue a replacement battery without prior authorization from EarthX, Inc.
The applicable Warranty period begins from the date of purchase with original receipt, or, if no receipt is available, from the manufacturing date on the battery. The warranty is non transferable and for the original purchaser. Batteries determined to meet the conditions of this warranty will be replaced free of charge one time. Batteries for warranty replacement are to be returned after receiving an RMA from EarthX. If the warranty has been voided or there is nothing wrong with the battery, you can choose to pay shipping to have it returned to you. EarthX’s acceptance of any items shipped to EarthX for warranty replacement shall not be deemed an admission that the item(s) are defective. For international warranty returns, customer will pay the shipping expenses.
Before submitting a warranty, please read the FAQ section as most issues are easily remedied by reading this section.
If your battery is reading 0 volts or close to 0 volts, please got to: https://earthxbatteries.com/our-batteries/battery-charging. Note the ETZ-Series does not have over discharge protection so if this battery is zero volts, do not attempt to charge.
EarthX Lithium Batteries has no obligation under the limited warranty herein in the event the Battery is damaged or destroyed as a result of one or more of the following:
- Willful abuse, misuse, physical damage, or removal of any labels.
- Do not put the batteries in series to attain a 24V, 36V or 48V. If you need a 24V, use the 24V batteries. If you need 36V or 48V, we do not have a solution for you.
- Jump starting the battery from a much larger amperage battery than the one that you are jumping. An example of this is jumping your dirt bike battery from an automotive sized battery.
- Use of any charger that is a desulfination charger or set to the “de-sulfate” cycle, sometimes referred to as “pulse” charging or “deep conditioning” too.
- Use in a vehicle with no regulator/rectifier.
- Using an under sized battery for your vehicle as compared to our recommended battery from the website.
- Using a power sport battery for an aircraft, only the EarthX-Hundred Series should be used in aircraft.
- Not covered for water submersion.
ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED.
IN NO EVENT SHALL EARTHX BE LIABLE FOR ANY LOSS OR DAMAGES OF ANY OTHER KIND, WHETHER DIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR OTHERWISE. NOR SHALL EARTHX BE LIABLE FOR ANY REMOVAL OR INSTALLATION EXPENSE, OR THE LOSS OF TIME OR PROFITS. THE WARRANTY IS NOT TRANSFERABLE.